All Palas jewellery is carefully handmade from the highest quality materials and we are proud to offer a 365 day warranty against any manufacturing defects with a repair or replacement offered free of charge. This warranty does not cover misuse, wear and tear or any mishandling that is not aligned with our care instructions.
Returns must be sent and received within 14 days of your purchase and item/s must be unworn and in their original condition, tagging and packaging. No returns or exchanges on sale items. We are unable to accept earring returns for hygiene reasons.
Note: You will need to include your original Palas online order number. Return costs are to be paid by the customer.
Afraid that your pieces might get lost, stolen or damaged during transit? We highly recommend that you send the goods back via Registered Post in a padded mailer bag. Palas Jewellery is not responsible for any lost items.
We do not accept exchanges through our online store. To avoid disappointment, we recommend placing a new order within 14 days of the original order date for the item you would like to purchase and returning the existing jewellery for a full refund within 14 days to our returns department using the online returns form provided. A full refund will be provided back to your original form of payment providing all original tags are attached and it is in original saleable condition.
Only Palas Jewellery purchased from our online store (palasjewellery.com) can be returned for a refund and excludes the delivery fee. The refund will be applied to the original method of payment > Visa, Mastercard Paypal or Afterpay. A confirmation will be emailed to you when this is processed. Please complete our returns form in full and post back the item/s.
365 DAY WARRANTY
Our charms are handcrafted from the highest quality solid sterling silver 925, solid brass and bronze. These metals will not discolour on their own, however when they are exposed to different elements these can cause the metals to oxidise. Our necklaces and bracelets are made from solid sterling silver 925, brass, stainless steel and genuine leather. Our gold plated chain necklaces are .25 microns on sterling silver 925 and made in Italy.
This warranty does not cover misuse, wear and tear or any mishandling that is not aligned with our care instructions.